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Office of Governor Pete Ricketts

Governor Ricketts Thanks Telecom Companies for Stepping Up in Response to COVID-19

For Immediate Release:

5:00PM CT on April 1, 2020

 

Media Contacts:  

Taylor Gage, 402-471-1970

Justin Pinkerman, 402-471-1967

 

Media Release:

Governor Ricketts Thanks Telecom Companies for Stepping Up in Response to COVID-19

 

 LINCOLN – Today, Governor Pete Ricketts thanked telecommunications companies for stepping up in response to the COVID-19 pandemic.  Telecom companies throughout the United States are working to support American households and businesses through various efforts including waiving late fees and expanding broadband access among others.    

 

“Businesses across the country are stepping up to help fight the coronavirus pandemic,” said Governor Ricketts.  “Thank you to the telecommunications companies that are joining this fight to help support our households, businesses, and community organizations during this time.”

 

Examples of telecom companies’ efforts to combat COVID-19 include:

 

  • Allo:  As part of the Keep Americans Connected Pledge, for 60 days they will not suspend service to residential and small business customers because of the inability to pay their bills specifically due to disruptions caused by the coronavirus pandemic.  Also, during this time, Allo will waive any late fees because of customers’ economic circumstances specifically related to the coronavirus pandemic and will open their Wi-Fi hotspots to any American who needs them.  More information here.  
  • CenturyLink:  For 60 days starting March 13th they will waive late fees and not terminate service to residential or small businesses facing financial difficulties associated with COVID-19.  More information here.
  • Charter-Spectrum:  For 60 days starting March 16th they are offering free Spectrum broadband at any service level up to 100Mbps and Wi-Fi access to households that include K-12 and college students, as well as teachers, who do not already have a Spectrum broadband subscription.  Those looking to enroll should call 1-844-488-8395.  They will also not terminate service for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic.  More information here.
  • Cox Communications:  Opening 500+ Cox outdoor Wi-Fi hotspots across Greater Omaha and eliminating data usage overages for a 60-day period starting March 16th to meet the higher bandwidth demands.  More information here.
  • Great Plains Communications:   For those that aren’t current customers, they are installing Internet services at no charge for 60 days.  They are also offering speed upgrades to current customers for 60 days to help with those working or learning from home, and are waiving late fees and will not terminate service to customers who face difficult economic circumstances related to COVID-19.  More information here.  
  • Hamilton Communications:  Offering free installation and the initial month of internet service free for students who are using online learning resources as a result of a school closure.  More information here.
  • Northeast Nebraska Telephone Company:  Will not disconnect services due to late payments and are providing free WiFi hot spots for public use throughout Northeast Nebraska.  More information here.
  • USA Communications:  Offering 60 days of free internet service to those who currently either don't have internet or don't have a reliable Internet connection.  More information here.
  • Verizon:  Until May 13th, will not terminate service and will waive any late fees to any residential or small business customers because of their economic circumstances related to the COVID-19 pandemic.  They have also donated $5 million to support Share Our Strength’s No Kid Hungry campaign and its overall work to help feed school children from low-income families.  More information here.
  • Windstream:  Through May 12th, Windstream will not suspend service to residential and small business customers because of the inability to pay their bills specifically due to disruptions caused by the coronavirus pandemic.  Also, during this time, Windstream will waive any late fees because of customers’ economic circumstances specifically related to the coronavirus pandemic.  More information here.

 

If you are unsure of who your local provider is, please contact the Nebraska Telecommunications Association (NTA) at 402-476-2423 and they would be happy to help connect you to one in your area.

 

 

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