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Office of Governor Pete Ricketts

Gov. Ricketts Visits Labor Department to Thank Teammates for Delivering Results for Nebraskans

Media Contacts:  

Eric Maher, 402-471-1974

 

 

 

Governor Ricketts with NDOL Director John Albin and members of the Labor team including

the UI Benefits Division, process improvement, and communications team members.

 

LINCOLN – This week, Governor Pete Ricketts visited with team members in the Unemployment Insurance (UI) Benefits Division of the Nebraska Department of Labor (DOL) to thank them for their great work.  Since February of this year, the DOL claims team has helped Nebraskans file 97 percent or greater of their new unemployment insurance benefits claims online.

 

“My administration has constantly been striving to provide a more customer-focused state government experience for Nebraskans,” said Governor Ricketts.  “The work from the Nebraska Department of Labor's Unemployment Insurance Benefits Division is an outstanding example of how this goal has become a reality.  The agency's work around process improvement is building on our award-winning reemployment program, and the team just keeps creating more and more positive results for Nebraskans.”

 

This is just one area in which DOL has become more effective, more efficient, and customer focused in delivering services to Nebraskans.  The team’s work builds on successes flowing from the state’s first-in-the-nation reemployment program launched in 2015, which connects every unemployment claimant with reemployment services.  More information about the reemployment program can be found by clicking here

 

“These achievements reflect a commitment to providing more and better service to Nebraskans and I’m grateful to all Labor team members who continue to drive these results,” said Commissioner of Labor John H. Albin.  “These results are due to the team’s hard work and the continuous support of the Governor, who has championed initiatives that help unemployed workers get on a path to success.”

 

Key stats around the team’s work include:

 

  • Since February 2018, the percentage of new claims filed online has averaged 97 percent or greater compared to prior months that ranged from 69 to 84 percent.  March’s 97.9 percent represented an increase of 22 percent compared to March of 2017.  Staff are navigating claimants through the claims filing process via NEworks.nebraska.gov rather than entering information on their behalf.

 

  • The number of weekly claims for unemployment benefits was down 23.3 percent from 2015 to 2017; 289,290 weekly claims in 2017 compared to 377,246 weekly claims in 2015.

 

  • The number of individuals exhausting benefits was down 36.9 percent from 2015 to 2017.

 

  • In April and May of 2018, the claim center service level exceeded 98 percent (percent of total calls answered in a given time period versus hang-ups).  

 

  • Since February 2018, the average hold time for calls to the claim center has been under 1 minute, with March averaging just 19 seconds compared to 2 minutes 12 seconds in March of 2017 and 17.2 minutes in January of 2017.

 

  • In April 2018, the percentage of eligibility determinations made within 21 days of the claim being filed was nearly 97 percent.

 

  • In April 2018, the first benefit payment was made within 21 days of the claim being filed 93.4 percent of the time.

 

  • Unemployed workers are receiving reemployment services more quickly than in the past.  The average number of days between being determined eligible for payment of benefits and attending the reemployment orientation was 17 days in April 2018 compared to 26 days in June of 2017.

 

  • DOL team members at job centers across the state provided reemployment orientation sessions to more than twice as many unemployed workers in calendar year 2017 (5,153) compared to calendar year 2015 (2,571), prior to the implementation of the reemployment program.

 

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