Gov. Ricketts Highlights Nebraska’s Award-Winning Conceal Carry Permit Delivery
NSP IT Supervisor Chris Neukirch (left) accepting the Government Experience Award from the Center for Digital Government.
LINCOLN – Today, Governor Pete Ricketts highlighted awards that Nebraska’s state website and the Nebraska State Patrol’s (NSP) digital platform for conceal carry permits have recently earned. In recent weeks, the Center for Digital Government announced the winners of the Government Experience Awards recognizing excellence in digital government. Nebraska was named as a winner of two categories, a Finalist of the Overall State Government Experience Award for the State Website and the NSP won a Project Experience Award for the Concealed Handgun Permits (CHP) online application.
“Over the past few years, we have worked to deliver a better customer experience by making more services available online,” said Governor Pete Ricketts. “We are thrilled that the Nebraska State Patrol and our own Nebraska.gov received the prestigious recognition they deserve. As a state that supports the Second Amendment, we hope that this platform can be a model for other states with conceal carry permit laws.”
The awards recognize the achievements and best practices of states, cities, and counties that have gone to the web and beyond to radically improve the experience of government and push the boundaries of how citizen services are delivered. Top government jurisdictions, agencies, and departments were honored at an awards event in Austin, Texas on September 28, 2018.
The NSP Concealed Handgun Permit application allows users to renew, update, or replace a handgun permit online. The responsible parties are the NSP, Department of Motor Vehicles (DMV), and Nebraska Interactive as the vendor. The key benefits are in the savings of time for the user and for the NSP. Calculations in savings for the agency are approximated at 35 minutes per application, equaling 610 hours of savings in 2017 and 4,700 hours projected for the calendar year 2018. Permit holders also save time because they are no longer required to travel to one of the six NSP offices required to complete these tasks. Pain points identified were specifically for actively deployed service members and frequent travelers who would need to renew in person within the confines of their renewal period. Since the program was launched just over a year ago, Nebraskans have submitted more than 10,600 applications online, with 80 percent of applicants choosing to renew online. To ensure security protocols, CHP uses cross-agency license/permit validation between the DMV and NSP.
“The NSP is always looking for ways to better serve the public,” said Col. John Bolduc, Superintendent of the Nebraska State Patrol. “The CHP online renewal process is a result of those efforts and we’ve been pleased to see the great response from the public. This award is a testament to the dedication of our team to serve Nebraskans.”
“Citizen expectations are constantly elevated by their daily interactions with the technology of the day,” said Brent Hoffman, General Manager of Nebraska Interactive, the state’s website developer. “Collaborating with our state partners is how we drive innovation into government for the citizens and businesses in our state. The State website is no longer the only experience Nebraskans use. They insist on online applications, payment processing, and a mobile environment. The awards are testimony to our successful execution of our goals. We couldn’t be happier.”